![]() Any advice is really appreciated, thank you so much. What are the steps I need to take to fix the situation? I of course offered her a full remake of the item if the package doesn't show up, but I'm worried this will happen again with the next package. To apply for a PO Box in person at a Post Office: Step 1: Optional Time-Saving Tip: If you have a printer, download ' PS Form 1093, Application for Post Office Box Service ,' Application for Post Office Box Service, fill it out, then print it out (note: if you apply for a PO Box online, this form is automatically generated). There's no package there, and although she says she wants to wait until Monday to see if there was a tracking mistake this seems really odd and sketchy to me on USPS's part. USPS says that "your item was delivered to a parcel locker at 2:35 pm on in XXX" but the buyer doesn't have a parcel locker, she lives in a suburban house with a mailbox in plain view of her house. ![]() This is the first time this has happened to me and I need some help the seller buyer is a super nice repeat customer and I hate that this happened to her. A USPS parcel locker is part of a community mailbox area, where mail carriers can securely leave larger deliveries that dont fit into the smaller mailboxes as. If there is a similar mailbox (cluster box unit) that you use the carrier would have put the key for. She just got the package about 10 minutes ago and everything went well! There is a new function on our scanners to enter exactly where a package was placed (mailbox, with individual, front door.) a parcel locker is usually something like the large boxes on the bottom of this. The package had, in fact, not even been delivered yet despite what the tracking number said. UPDATE! Thanks for all the help guys, I asked her to stop by the post office and she did.
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